I’ve sent a few e-mails to the support address, although I understand that mailbox is a bit backed up with messages, so I thought I would throw this in the forum as well, if anybody else has any idea.
When they first arrived on Jan 3, they worked well with no major issues. Unfortunately, eventually the SW3 dongle stopped syncing 3 tracked devices.
The SW3 pairs 2 devices, then SteamVR will no longer allow any more connected devices, as it says that all are connected.
Creating a system report, the USB hub shows that only 2 of 3 watchmen are detected on the dongle. The 3rd hub shows as ‘enumerating’ it seems, which is why it can’t connect a 3rd device.
As shown here in the report:
<USB> [HostController] USB xHCI Compliant Host Controller Manufacturer: Generic USB xHCI Host Controller, Provider: Microsoft, 10/13/2021, 10.0.19041.1320 Root Hub [Port1]: Generic USB Hub (VID:0424 PID:2513) [Port1]: USB Input Device (VID:28DE PID:2102), Valve Corporation, Dongle McDongleface, 45B37531B8-2YX [Port2]: USB Input Device (VID:28DE PID:2102), Valve Corporation, Dongle McDongleface, 86B6614F98-3YX [Port3]: (Enumerating)
I have tried connecting the SW3 to different USB ports on my computer, with and without the included extension cable, upgrading SteamVR to beta, unsyncing and resyncing all controllers + trackers, all to no avail.
Here is the SteamVR system report, and an image of the problem.
Any troubleshooting tips or assistance would be much appreciated!