tl;dr: UnboundVR charged a 21% “customs formalities” fee but did not collect VAT when shipping to Norway, resulting in an additional €112 in VAT and processing fees.
I just received my 3x Bundle with SW5, which was priced at $318 ( ~€270 ) during the Kickstarter.
The price of the bundle is listed by UnboundVR as €270, and increases by €57 ( 21% ) to €327 when the shipping destination ( Norway ) is selected, plus €23 in shipping.
In Kickstarter update #6 it said that 25% VAT would be added during checkout when shipping to Norway, so I assumed this was the €57 fee.
However, after inquiring with UnboundVR this €57 charge is apparently not Norwegian VAT but “customs formalities”.
Upon the order arriving in Norway I had to pay the full Norwegian VAT of 25% on the entire sum paid to UnboundVR, in addition to a €30 customs processing fee because VAT was not collected by the seller, for a total of €112 in extra fees. This is in addition to the “customs formalities” already charged by UnboundVR for… what exactly?
Prepaying VAT during checkout has been the standard in both the EU (IOSS) and Norway (VOEC) for some time now, and would incur no extra fees when importing to Norway, so it comes as a bit of a kick to the teeth to ultimately pay over 50% of the cost of the order because of what appears to be double-dipping on the VAT.
3x Bundle SW5 €270 ( Kickstarter pledge ) "Customs formalities" €57 ( Price increase to €327 ) Shipping €23 ____________________________________ UnboundVR total €350 ____________________________________ Norwegian VAT 25% €82 VAT processing fee €30 ( Brokerage fee ) ____________________________________ Import fees total €112 ____________________________________ Grand total €462
I have seen no mention of any kind of extra fees, and Tundra Update #6 did suggest that VAT would be collected by UnboundVR for orders shipping to Norway.
Would it be possible to have some clarification on what the extra “customs formalities” charged by UnboundVR are, and why VAT is not collected as suggested by Kickstarter Update #6?